Grummitt Planning Privacy Policy

Grummitt Town Planning Pty Ltd (Grummitt Planning) collects information about you and others to enable it to perform its functions and activities.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.oaic.gov.au.

Personal Information

“Personal information” means information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. To provide town planning and related services to our clients, we need to handle and use your personal information. If you contact us we will collect the email address you nominate and any other identifying information you provide, such as name, email address, cookies/usage data, and other relevant information. We collect personal information to deliver, review and improve the services that we provide. Generally, these services and products relate to town planning, and improving our business. If we didn’t collect this information, we wouldn’t be able to carry out of business or provide our products and services to you in accordance with high standards. From time to time, we may use personal information to provide you with news or offers about our products or services that may be of interest to you. These products and services will be related to our town planning business described above and will be products and services that we believe will be relevant to you. You have a right, at any time, to tell us that you don’t want to receive this type of material. In performing our functions and activities we rely on the information that we hold about you. For this reason, it is very important that the information we collect from you is accurate, complete and up to date. During the course of our relationship with you, you should advise us of any changes to your information. Your information may be seen or used by people working for or on behalf of Grummitt Planning and other service providers including (without limitation): (a) our town planners (employed or contracted); or (b) our administrative staff (employed or contracted). You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Grummitt Planning will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Security of your information

Grummitt Planning takes all reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification or disclosure. We employ a number of means to protect your information including:

External and internal premises security

• Restricted access to information. Access to information is only permitted to personnel who are trained with respect to collection, use and disclosure of the information; and

IT password protection

• We take reasonable steps to securely dispose of all information that is no longer needed for which it was requested, or as required by law. However, we cannot guarantee that the transmission of data over the internet is totally secure. We take reasonable effort to ensure any personal information collected is held securely by installing appropriate anti-virus and firewall software.
• E-mails maybe automatically scanned which could result in certain attachments and style of message being held, until authorized and released by our IT Service Provider will not access the content of the e-mails once this process is complete.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

If you have any questions about this policy, or have any concerns about the personal information you or others have given us about you, please contact Julie Cary as Director of Grummitt Planning.
More information on the Privacy Act 1988 (Cth) can be found on the website of the Office of the Australian Information Commissioner. You may also contact the Commonwealth Privacy Commissioner on 1300 363 992 or www.privacy.gov.au

Last Updated: 8 May 2023